Senior Backend Engineer
Company
Trustyou
Date Posted
14-12-2025
Location
Germany / Spain / Romania
Remote
Senior Backend Engineer
Location: Remote - German / Spain / Romania
Team: Customer Feedback
Tech Stack: Primarily Python, Kafka, MongoDB, PostgreSQL, Argo Workflows, and APIs.
(Note: We value strong backend engineering experience regardless of language. If you are a master of Java, Go, .NET, or Ruby and are willing to learn our stack, we encourage you to apply.)
Big Impact, Low Ego, High Trust!
At TrustYou, we don't hire Senior Engineers just to close tickets. We hire them to be partners.
We are the Customer Feedback Team. We own the engine that powers millions of guest surveys for hotels and restaurants worldwide. We are looking for a Senior Backend Engineer who is ready to step up, take ownership, and help us navigate a critical phase of scaling and modernization.
If you are tired of being micromanaged and are looking for a role where you have the freedom to do things the right way, this is it.
The Team & The Mission
We are a tight-knit, high-performing squad (1 Team Lead, 1 PM, 1 Frontend, 2 Backend Engineers). Our mission is to provide flexible tools for hotels to collect and understand guest feedback.
We operate with a healthy balance of synchronous collaboration and asynchronous focus. We value quick iterations, but never at the cost of data consistency or robustness.
What You Will Do (The Impact)
- You will be the "right hand" to our Team Lead. You won't just implement, you will define how we implement.
- Own the Architecture: You will design robust solutions for major initiatives. You will define service boundaries, make hard scalability trade-offs, and improve system observability.
- Coordinate & Align: You will coordinate backend decisions with other teams, aligning API contracts and shared infrastructure to ensure cohesive systems across the organization.
- Product Partnership: You will collaborate closely with our Product Manager to understand user needs. You will evaluate technical solutions based on customer value, ensuring we don't just build features, but outcomes.
- Technical Leadership: You will lead refactoring initiatives and enforce code quality. You will mentor other engineers, lead design sessions, and continuously elevate our engineering culture.
- Build for Scale: Using Argo Workflows and Python, you will ensure our data pipelines are reliable, testable, and maintainable.
Who You Are
- You represent "Senior" soft skills: You know that software engineering is 50% code and 50% communication. You can delegate to yourself, manage your own time, and keep stakeholders informed without being chased.
- You focus on Fundamentals: We use Python, but we care more about backend design, domain modeling, testing strategy, and long-term reliability than deep stack specialization. If you come from another ecosystem and can demonstrate solid engineering judgment, we'll support the learning curve.
- You think "Why" before "What": You naturally consider user outcomes. You reduce complexity, manage technical debt strategically, and simplify systems when beneficial. You ensure every line of code serves a business purpose.
- You are pragmatic: We have a high operational load. You know how to balance performance, maintainability, and delivery speed.
- Fluent in English: We are an international team, and clear written and verbal communication is our lifeblood.
- Experience requirement: You bring at least 10 years of professional experience as a software engineer, with preferably 3 years working with Python, including substantial backend development experience.
Meet Your Future Team
- Team Lead: "I'm looking for a partner I can trust to deliver great products and challenge me on the technical details."
- Product Manager: Focused on creating flexible tools for our customers.
- The Engineers: A collaborative group focused on usability, accessibility, and backend robustness.
And most importantly, what's in it for you...
- Real Ownership: You will have the support to do things the right way: time for refactoring, a sustainable engineering pace, and realistic technical debt planning.
- Global Collaboration: Working in a global, diverse, and collaborative team.
- True Flexibility: Flexible working hours allowing you the freedom to shape your work-life.
- Remote-First: Remote-friendly environment and home office allowance.
- Growth: On-going career development, training, and coaching.
- Time to Learn: Six days for learning & development.
- Fun: Celebrate in style at our team events (in-person and virtually).
- Perks: Social benefits and perks based on location.
About TrustYou
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TrustYou, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence. Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value, and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.