Software Engineer in Solutions

Company

Suger

Date Posted

28-11-2025

Location

Vancouver, British Columbia, Canada

Salary

$100,000 - $140,000

About Us

Suger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We’re working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. 

This role blends deep technical understanding with customer-facing communication. You’ll work directly with engineering teams at startups and large enterprises to design integrations, troubleshoot issues, and guide customers from discovery through implementation and long-term success.

You’ll collaborate closely with Sales, Customer Success, Product, and Engineering, ensuring customers understand how to use Suger’s APIs, workflows, and marketplace capabilities to drive revenue.

This is a hybrid position, requiring 4 days in the office.

We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.
What You'll Do
    • Work directly with customers to understand technical requirements and map workflows to Suger’s APIs and integrations
    • Lead technical discovery, demos, walkthroughs, and proof-of-concept support
    • Guide customers through onboarding, implementation, and go-live
    • Troubleshoot API issues, investigate logs, validate configurations, and support escalations
    • Collaborate with Engineering to reproduce issues and ensure clear technical handoffs
    • Partner with Product and Customer Success to surface customer needs and influence the roadmap
    • Create and maintain technical documentation, playbooks, and sample code
    • Translate complex technical concepts for both technical and non-technical audiences
    • Support Sales with technical alignment throughout the deal cycle
What You Need
    • 4+ years in a Software Engineer focusing in solutions, Solutions Engineer, Solution Architect, or similar technical customer-facing role
    • Ability to read and write code (JavaScript, Python, Go (plus), or similar)
    • Experience debugging backend systems or cloud-based applications
    • Clear communication skills with the ability to simplify technical concepts
    • Comfort working directly with enterprise engineering teams and business stakeholders
    • Experience supporting both pre-sales and post-sales activities
    • Bonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platforms
Why Join Us
    • Salary: $100,000 - $140,000 CAD/year.
    • Work alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and Square.
    • Own a major pillar of our go-to-market strategy from day one - with the autonomy to build what you think is right.
    • Competitive compensation and equity plan.
    • Full healthcare benefits - extended health care, dental, vision, and life insurance.
    • Fast-moving, flat org structure with real product-market fit and big ambitions.